Atoice Labs
KaamDesk by Atoice Labs

For RTO agents

Every case, application and bill in one place

KaamDesk is case management software for RTO agencies. It follows dealer work from the first application to the final bill, so you always know what is pending, what has an objection and what is ready to bill.

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The problem

Dealer work has a lot of moving parts

An agency working for several dealers has many applications at different stages at any time. When that information lives in registers, chat threads and memory, things slip.

  • Applications stay pending because nobody noticed they were stuck
  • An objection is raised, and the follow-up gets lost
  • Work handed to external agents is hard to keep track of
  • Billing means piecing together which work is finished and who has paid

How KaamDesk helps

Know where every case stands, and bill for finished work

Know where every case stands

Organise each vehicle job as a case with its details, case type, RTO and charges. Track every application separately, with its number, status and milestone dates.

  • A dashboard that surfaces long-pending cases, files not yet submitted, open objections and work ready to bill
  • Search and filter by dealer, case type, status and tags

Handle objections without losing track

Record an objection when it is raised, then follow the application through resubmission until it is approved.

  • Open objections stay visible on the dashboard
  • Comments keep every update about a case in one thread

Share the work and stay in control

Assign applications to members of your team or to external agents you work with, so everyone knows who is handling what.

  • Save the external agents you assign work to
  • Owner, editor and viewer roles for your staff

Bill completed work accurately

Generate bills from approved cases that have not been billed yet. One bill can cover several completed cases for the same dealer.

  • Government fees kept separate from your agency charges
  • See which bills are paid and which are still unpaid

Works on your phone

Check cases, update applications and track objections from your phone. The mobile version can be installed like an app.

Workflow

From new case to paid bill

A typical path for dealer work in KaamDesk.

  1. Create the case

    Add the vehicle job with its case type, RTO and charges.

  2. Track applications

    Follow each application’s number, status and milestone dates.

  3. Assign the work

    Hand applications to team members or external agents.

  4. Resolve objections

    Record objections and resubmit until the application is approved.

  5. Bill the dealer

    Turn approved, unbilled cases into one bill, with fees and charges kept apart.

  6. Track payment

    See which bills have been paid and which are outstanding.

Who it is for

Built for agencies handling work at volume

A strong fit if you

  • Process vehicle and application work for several dealers
  • Have a steady flow of applications at different stages
  • Work with team members and external agents
  • Bill dealers for completed work and need to track payments

Possibly more than you need if you

  • Handle only a few applications now and then

KaamDesk is designed for agencies with a steady volume of work. A simpler setup may suit occasional work better.

Try KaamDesk with sample data or your own cases

Create a free workspace on kaamdesk.com, explore it with sample data, and add your own cases when you are ready.

Create a free workspace Getting started guide